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Privacy Policy

TheBestMedicineSH.com Privacy Policy

PLEASE NOTE: For information about how Sutter Health and its affiliates may use and disclose medical information about you, including information that is provided through Sutter’s patient portal, My Health Online, how you can get access to this information, and other rights under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), please review our Notice of Privacy Practices.

Introduction

Sutter Health (collectively, “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information in connection with this website — TheBestMedicineSH.com (this “site”) — and related services (collectively, the “Service”).

Note: This Site is separate from Sutter Health’s main site, www.sutterhealth.org. For more information about your data rights, including how to opt out of the sale or sharing of personal information, please see the link at the bottom of this page.

By accessing this Site, you agree to the terms of this Policy, including the collection, use, and disclosure of your information, as described in this Policy.

Links to External Web Sites

This Site may have links to external Internet pages that might have information on health topics of interest to you. Should you choose to navigate to those external pages or websites, Sutter does not make any guarantee, warranty or representation regarding the accuracy of the information contained on those websites. In addition, Sutter has no control over the privacy or security practices of external websites. You should read and understand the policies of all websites with respect to these practices. These links are provided for your general information and education only, and should NOT be relied upon for personal diagnosis or treatment.

Information We Collect

Analytics Information

This Site does not use analytics cookies, advertising cookies, or other tracking technologies.

Cookies

Sutter may place Internet “cookies” or other technologies on the computer or other devices used by visitors to our Sites. Some of the data these technologies collect may include IP address; browser type and version; device type and operating system; date, time, and pages visited; and referring URL. Cookies are small text files that contain small amounts of information and are downloaded to your device.

This website does not use analytics cookies, advertising cookies, or other tracking technologies.

Only strictly necessary cookies may be used to ensure secure access and basic functionality. 

Log File Information

Log file information is sent automatically to Sutter by your browser each time you visit our Site. This is not dependent on the presence or use of cookies. These logs may contain information such as the Internet domain from which you access our Site; the date and time you visited our Site; the areas of our Site that you viewed; your computer’s IP address that is automatically assigned when you log onto the Internet; the type of browser and operating system you use; and the address of the Web site you came from, if any.

Sutter uses log file information to help us design our Site; resolve user, hardware and software problems; and make the Site more useful to our visitors.

Location Data

Sutter may utilize a feature that, when you access the Site by or through a mobile device or through your browser, accesses, collects, monitors and/or remotely stores “location data,” and may include IP address, or similar information regarding the location of your device. This data may be used to maintain and secure the Site, detect or prevent fraud and abuse, and comply with legal or regulatory obligations. 

Use and Disclosure of Information

We may use your information:

  • To prevent, detect, and investigate misuse, fraud, and illegal activities;
  • To maintain our Site, services, and products;
  • For any lawful, legitimate business purpose; and
  • As otherwise necessary to perform the services Sutter Health provides.

We may disclose your information:

  • With our service providers who perform certain services or functions on our behalf (for example, we may share your information with a hosting service provider who hosts our Site);
  • In the event of a change in ownership or control, such as a sale or merger (in the event of a sale or merger, we would request the new entity adhere to this Policy, however, we may not have control over the new entity’s privacy practices); as permitted by law;
  • As required to comply with applicable laws and legal process, including law enforcement requests;
  • To investigate and defend our and others’ rights and property (including intellectual property rights); and
  • To protect the personal safety of us and others.

If you use the Site from outside the United States, you consent to the transfer of your information to the United States, and the use and disclosure of your information as permitted under United States laws.

Security Measures

Protecting your information is a top priority at Sutter. We have implemented physical, administrative, and technical security features and methods designed to safeguard your data in our information systems, including the use of, as appropriate, encryption, firewalls, monitoring, access controls, and other controls where appropriate. While we take reasonable steps to protect your information, we cannot guarantee the security of all systems against any potential incident. If we ever learn of a breach of your information, then we will notify you in accordance with applicable law.

Information of California Residents

The California Consumer Privacy Act (“CCPA”) grants California residents certain additional privacy rights. The CCPA does not encompass “protected health information” that is governed by HIPAA or “medical information” that is governed by the California Confidentiality of Medical Information Act. Accordingly, our HIPAA Notice of Privacy Practices generally will govern HIPAA protected health information. This section, in contrast, will cover information on California residents who are not identifiable as patients, and information on California residents that Sutter otherwise creates or receives but that is not subject to HIPAA or the California Confidentiality of Medical Information Act. This section applies to both information that Sutter collects through the Site and information it creates or receives offline, including hard copy information.

Information of California Residents that We Collect, How We Use It, and Who We May Share it With

We do not use tracking pixels, analytics tools, or advertising technologies on this site.

However, our web hosting and security services may automatically collect limited technical information necessary for site operation and protection, such as :

  • IP address
  • Browser type and version
  • Device type and operating system
  • Date, time, and pages visited
  • Referring URL (if applicable)

We do not collect any sensitive personal information.

Rights Regarding Your Personal Information

The following are the rights provided to California residents under the CCPA.

  • Right to Access Information
    • Sutter, upon receipt of a verifiable request, will provide the requestor the pieces of information that it holds about the individual. If Sutter cannot verify the individual, Sutter will provide the requestor a list of categories of the pieces of information Sutter has collected about the individual.
  • Right to Delete Information
    • Sutter, upon receipt of a verifiable request, will delete the information it holds about the individual unless an exception under the CCPA applies.
  • Right to Opt out of the Sale and Sharing of Information
    • An individual may request that Sutter health not sell or share their personal information.
  • NOTE: Under CCPA, the definition of “sale” is very broad. Sutter Health does not sell personal information for financial gain. However, by using third party services, some information sharing might be considered a “sale,” under the CCPA.  The definition of “sale” under CCPA includes “selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or third party for monetary or other valuable consideration.”
  • Right to Correct Information
    • Sutter, upon receipt of a verifiable request, will correct inaccuracies about the personal information it holds about the individual, taking into consideration the nature of the personal information and processing of the personal information.
  • Right to Limit
    • An individual may request that Sutter limit the use and disclosure of an individual’s sensitive personal information.
  • Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Right
    • You will not receive discriminatory treatment by Sutter by exercising your privacy rights conferred by the CCPA.

To exercise these CCPA rights, you may visit sutterhealth.org/privacy or call us at (855) 771-4220. 

If you have questions about your rights related to your health information, please visit our Notice of Privacy Practices.

Retention of Your Personal Information

We retain the limited technical data described above only as long as necessary for the purpose for which it was collected. Sutter may retain your data until the set retention period for the data expires. In some instances, such as to comply with a legal obligation, Sutter may be required to maintain your data for longer.

Revisions to this Privacy Policy

As state and federal laws change, and as we add new features to the Site, Sutter may periodically revise this Policy. We will post changes to this policy on the Site. Your continued use of the Site following the posting of changes will mean you accept those changes.

Questions, Concerns and Contact Information

For questions about our privacy practices, please contact us at [email protected] or (855) 771-4220.

For more information about Sutter Health’s privacy practices or to opt out of the sale or sharing of personal information, please review Sutter Health’s Privacy Policy.

Review Date:  8/20/2025

Effective Date: 8/20/2025